Frequently Asked Questions


How do I attend my appointment?

You can enter our online waiting room up to 30 minutes before your appointment. Have your ID ready, as the doctor might ask to see it at the start of your consultation.

Using the app: If you're on an Apple or Android device, you can use the Push Doctor app for your consultation. Just sign in, and tap the Push Doctor logo in the middle of your screen to enter the waiting room.

Using your computer: If you're on your desktop or laptop, sign in on using a new version of Google Chrome or Safari. Head to the 'Appointments' section, where you'll be prompted to enter your consultation.

How long is a Healthboxes Doctor appointment?

90% of our customers find that a 10-minute consultation is all they need to resolve their issue. That's why our appointments are available in 10-minute blocks.

Who can use Healthboxes?

If you're registered with one of our partner surgeries, aged 18 or over and have a valid UK address and a UK mobile number, you can sign up and book a Push Doctor appointment.

We have temporarily halted consultations with under 18s, but are hoping to reinstate them in the coming months.

Do I need ID to have an appointment?

You will be required to show appropriate identification before your appointment can go ahead. Forms of ID that we accept include:

  • Passport

  • Driving licence/Provisional driving licence

  • UK Disabled Driver card

  • Military ID card

  • Police Warrant card
While waiting for your doctor to connect, you will be invited to either upload a picture of your ID or take an all new picture there and then – leaving more time for your GP to diagnose and advise. Please note that the ID image will be deleted immediately after your consultation has ended.

Can Push Doctor deal with emergency situations?

Push Doctor should NOT be used in urgent situations or medical emergencies.

If you think that your situation, or someone else's, is or might become an emergency, you should IMMEDIATELY STOP using (or trying to use) the service and call 999.

You should also CALL 999 in a critical or life-threatening situation, such as if someone has:

  • Difficulty breathing

  • Severe bleeding

  • Severe chest pain

  • Loss of consciousness

  • Acute confused state

  • Fits/seizures that aren’t stopping
If you or someone else is having what you believe to be a heart attack or stroke, you should CALL 999 immediately.

Go STRAIGHT TO NHS ACCIDENT & EMERGENCY if you think you or someone else is in an urgent or emergency medical situation - you should not use Push Doctor in situations like these.

Can I request to see a male or female doctor?

At the moment, you can’t choose which doctor you see. This is something that we might be looking to add to the service in the future.

Can you do physical examinations?

Healthboxes is an online only service. So, if our doctors think you need a physical examination, you'll be referred to your local GP or local services in your area.

This could include blood pressure checks, inoculations or a closer physical examination.

Can children use Healthboxes?

As of 15/05/2019, we are temporarily halting appointments with children under the age of 18 as part of a series of service updates. This is while we put in place additional procedures to deliver the standard you have come to expect from Push Doctor.